AMBASSADORS
At Vossti, we are always looking for ways to connect with our Community and expand our reach. That is why we are excited to announce our Ambassador Program for #VOSSTIBOOM.
Our Ambassador Program is designed to give our VOSSTIBOOM opportunity to collaborate with us and become a representative of our brand.
WHAT DO I NEED TO
Simply follow the steps below to get started as a Vossti ambassador:
Welcome to Vstromy Store.
Here you'll find answers to some of the most common questions about ordering, shipping, returns, payments, and customer support.
Vstromy Store is an online women's fashion clothing store serving customers in the United States.
We offer women's fashion products through our online store at vstromy.shop.
We currently ship orders to customers within the United States.
You can contact our customer support team using:
Email: contact@vstromy.shop
Phone: +44 7462 406281
You can also contact us regarding orders, returns, refunds, shipping questions, or product information.
Select the product you would like to purchase, choose the available size, color, or variant where applicable, add the product to your cart, and complete checkout using the available payment options.
You will receive an order confirmation after your order has been successfully submitted.
Yes.
You may request cancellation within 5 days of placing your order, provided that the order has not already been shipped.
Please email contact@vstromy.shop as soon as possible and include your order number.
Once an order has been shipped, it cannot be cancelled under our cancellation policy. In that case, you may request a return in accordance with our Return & Refund Policy.
If we are unable to fulfill an order after payment has been successfully received, we will contact you where appropriate and arrange a refund to the original payment method when applicable.
Yes.
We currently offer free standard shipping within the United States on eligible orders.
Orders are normally processed within 3 business days.
After processing, standard delivery is estimated at approximately 5–10 business days.
The estimated total delivery timeframe is therefore approximately 8–13 business days from the time an order is placed.
These are estimated delivery times and are not guaranteed delivery dates.
Orders normally begin processing after payment has been successfully authorized.
Orders placed on weekends or applicable holidays may begin processing on the next business day.
When tracking information is available, it may be provided to you by email or through the order information associated with your purchase.
Tracking information may take some time to become active after the carrier receives the package.
Delivery estimates can sometimes be affected by carrier delays, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery timeframe, contact us at contact@vstromy.shop with your order number so we can review the available shipping information.
Please contact us as soon as possible after placing your order.
If the order has not yet shipped, we will review whether the address can be updated.
If the order has already shipped, we may not be able to change the delivery address.
Customers are responsible for providing an accurate and complete shipping address at checkout.
Yes.
Eligible products may be returned within 30 days of delivery.
Returned products should generally:
Be unused and unworn.
Be in their original condition.
Not be washed, altered, damaged, or otherwise used.
Include original tags where applicable.
Include original packaging or accessories where reasonably applicable.
Items that do not meet the return requirements may not qualify for a refund.
Before sending anything back, contact:
contact@vstromy.shop
Please provide your order number, the item you want to return, and the reason for the return.
We will provide return instructions after reviewing your request.
Please do not send a return to an address unless our customer service team has provided or confirmed that address for your return.
For returns due to a change of mind, incorrect size selection, or another reason that is not caused by an error on our part, the customer is responsible for the return shipping cost.
If you receive an incorrect, defective, or damaged item, contact us so we can review the issue and determine the appropriate resolution.
After an approved return is received and inspected, we will notify you whether the return has been accepted.
Approved refunds are normally issued to the original payment method used for the purchase.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Direct exchanges are not guaranteed for every product or size.
If you need a different size or item, contact us at contact@vstromy.shop. Depending on availability, we may recommend returning the original item and placing a new order.
Contact us as soon as possible at contact@vstromy.shop.
Please provide:
Your order number.
A description of the problem.
Clear photographs of the item and packaging where applicable.
We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution.
We accept major credit and debit card payment methods available through our secure checkout.
Available payment options are displayed during checkout.
Payments are processed through secure payment processing services available through our ecommerce platform.
For your security, do not send complete card numbers, CVV codes, passwords, or other sensitive payment information by email.
Prices are displayed in U.S. dollars (USD) for customers shopping in the United States unless otherwise stated.
Please contact us as soon as possible if you believe you selected the wrong size.
If the order has not shipped, we can review whether a change is possible.
If the order has already shipped or has been delivered, the item may be eligible for return under our Return & Refund Policy, provided it meets the return requirements.
We make reasonable efforts to display product colors accurately.
However, colors may appear slightly different depending on your device, monitor, screen settings, lighting, and other factors.
We aim to respond to customer inquiries as promptly as reasonably possible.
Response times may vary during weekends, holidays, and periods of high customer demand.
Our customer support team will be happy to help.
Email: contact@vstromy.shop
Phone: +44 7462 406281
When contacting us about an order, please include your order number whenever possible so we can assist you more efficiently.
For complete information, please review our dedicated:
Shipping & Delivery Policy
Return & Refund Policy
Order Cancellation Policy
Privacy Policy
Terms of Service
Contact & Business Information
The terms contained in those dedicated policies apply to your purchase where applicable.
