Return & Refund Policy

Last Updated: September 18, 2026

At Vstromy Store, we want you to be satisfied with your purchase. If you need to return an eligible item, you may request a return within 30 days of receiving your order, subject to the conditions below.

1. Return Eligibility

To be eligible for a return, an item must:

• Be requested for return within 30 days of delivery.

• Be unused and unworn.

• Be in its original condition.

• Not be damaged, altered, washed, or otherwise used.

• Include original tags, where applicable.

• Be returned with any original packaging or accessories reasonably supplied with the item.

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: contact@vstromy.shop

Please include:

• Your order number.

• The item or items you want to return.

• The reason for the return.

• Relevant photographs if the item is damaged, defective, incorrect, or materially different from what was ordered.

Do not send a return to an address provided by a third party or to the business address shown on this website unless our customer service team specifically instructs you to do so.

We will provide return instructions after reviewing your request.

3. Return Shipping Costs

For returns due to a change of mind, ordering the wrong size, or another reason not caused by an error on our part, the customer is responsible for the return shipping cost.

If an item arrives damaged, defective, incorrect, or materially different from the item ordered, Vstromy Store will review the issue and, where the claim is confirmed, provide an appropriate return or replacement solution.

4. Refunds

Once an approved return has been received and inspected, we will notify you whether the return has been accepted.

If approved, the refund will normally be issued to the original payment method used for the purchase.

Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

5. Partial or Denied Refunds

A refund may be reduced or denied if the returned item does not satisfy the return conditions described in this policy, including where the item has been worn, used, washed, damaged, altered, or returned outside the applicable return period.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from the product you ordered, contact us at contact@vstromy.shop as soon as possible.

Please provide your order number and photographs showing the issue.

We will review the claim and, where appropriate, arrange a replacement, refund, or other suitable resolution.

7. Exchanges

We do not guarantee direct exchanges for every product or size.

If you need a different size or item, please contact us. Depending on product availability, we may recommend returning the original item and placing a new order.

8. Final Sale / Ineligible Items

Any product specifically identified on the product page as non-returnable or final sale is not eligible for return unless it arrives damaged, defective, incorrect, or materially different from what was ordered.

9. Questions

For questions regarding returns or refunds, contact:

Vstromy Store
18150 S Old Nogales Hwy
Sahuarita, AZ 85629
United States

Email: contact@vstromy.shop
Phone: +44 7462 406281